Terms & Conditions

Company Information

No of business: 14113REID

Number: GIBN.14113-24

Transparent Comms (GIB) is owned by RJK IT SERVICES LIMITED

Registered Address: 19D Blake House, Town Range, GX11 1AA, Gibraltar

Company Number: 119392

REID Number: GICO.119392-34

Contact Details:

Address: 19D Blake House, Town Range, GX11 1AA, Gibraltar

Email: sales@transparent-gib.com 

Please note that unauthorised returned products sent to this address are not accepted and are returned to the sender, possibly at the sender’s cost. To return a product you must request an RMA number (see below).

Making A Purchase

To purchase online just browse our website, click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Checkout” and you will be asked for a few details that we need to be able to satisfy the order.

Credit & Debit cards:

  • We accept Visa and Mastercard credit cards. 
  • We accept Visa debit cards with the Delta and Electron logos. 
  • We also accept Maestro and Switch debit cards.

Purchase Orders:

Please contact our sales team to arrange payment from your business using Pro-forma invoicing and/or Purchase Orders. We can only accept purchase orders by prior arrangement. Orders placed via PO are eligible for 30-day payment terms from the date of invoice.*

Please note that purchasing an item, whether online or through our sales line, indicates that you have accepted all the Terms & Conditions laid out on this website. Transparent Comms (GIB) shall not be liable for any indirect loss or expense, costs, claims or damages, including loss of profit, suffered by a customer as a result of any manufacturing fault.

Transparent Comms (GIB) further reserves the right to recover any reasonable expenses incurred in chasing outstanding debt if the account is not cleared within 30 days of the due date for payment, including but not limited to solicitors fees and court fees.

Order Acceptance

On receipt of the Customer’s order on the website, the Company will send the Customer an order acknowledgement email detailing the Products and Services (as applicable) ordered. This email is not an order confirmation or acceptance of the order by the Company. For the avoidance of doubt, the Company shall be at liberty to refuse to accept any order placed by the Customer on the website for any reason whatsoever.

No order placed on the website shall become a purchase contract, and therefore binding upon the Company, until the Products have been despatched to the Customer.

Delivery Schedule

All deliveries require a signature. It is the responsibility of the customer to ensure that someone is available to sign for the consignment at the address to which the purchased goods are sent.

We normally deliver all goods to the registered address of the credit/debit card used when placing an order. We are also happy to deliver your goods to your workplace.

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. They are only decrypted after they reach the secure servers of our Payment Service providers. They are not held in clear text on any website.

Privacy Policy

Transparent Comms (GIB) does not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option.

We store and process customer data in accordance with the current legal requirements of the data protection law.

You are entitled to receive information and to amend, block and delete your stored data. Please sales@transparent-gib.com or send us your request by post.

Data collected by this site is used to:

  • Take and fulfil customer orders
  • Administer and enhance the site and service

Only disclose information to third parties for goods delivery purposes.

On occasion, we will publish an electronic newsletter which is only sent to existing customers. If you would prefer not to receive this newsletter please email us at sales@transparent-gib.com.

You can see our full Privacy Policy here.

Technical Support

Every product sold on this website is supported by the manufacturer’s own technical support engineers. Transparent Comms (GIB) will provide general support and advice for all products only. If you require in-depth technical support please contact the manufacturer. 

Returns Policy

By purchasing from Transparent Comms (GIB) you are agreeing to the terms of this contract. Please make careful note of the conditions relating to the return of purchased items. To raise a return please either go to the Returns & Refunds section at the bottom of the website or email sales@transparent-gib.com. All returns have to be made in writing. 

Damages and defective goods must be notified to us within 2 days from receipt of goods. If goods arrive damaged, please sign for them as damaged as this helps us when claiming against our couriers for goods damaged in transit. No goods may be returned without a valid RMA number. 

Incompatible Equipment

Transparent Comms (GIB) accepts no responsibility for compatibility or applicability with customers’ existing systems of any item offered for sale. 

We do not operate a “try before you buy” policy. It is the responsibility of the customer to ensure that the goods purchased meet their own requirements for use. All product specifications on the website are reproduced from the relevant manufacturers’ own data. 

Transparent Comms (GIB) accepts no liability for any errors, omissions or inaccuracies in the information provided by the manufacturer.

Transparent Comms (GIB) cannot guarantee the performance of wireless equipment at customers’ premises. Many factors which are beyond the control of Transparent Comms (GIB) affect wireless transmissions. Customers must allow for and take into consideration these external factors when purchasing equipment.

All goods supplied by Transparent Comms (GIB) are sourced in the UK and are intended for use within the UK. Customers outside the UK assume all risks and legal implications of using UK-specified equipment.

UK-specific functionality of products may include:

  • UK power supplies
  • UK Wi-Fi channels
  • BT-style phone jacks and socket

All documentation is provided in English. Other languages may be included at the manufacturer’s discretion. Transparent Comms (GIB) will not be liable for warranties and/or other legal considerations outside of the laws of the UK.

Clearance Items

All products available for sale in the Bargain Basement section off this website are offered for sale “as is”. Condition, availability and warranty periods for these items vary and are indicated clearly for each item. 

Contract Cancellation

Under Gibraltar’s Consumer Regulations, if you have purchased as an end consumer, you have the right to cancel the contract for the purchase of any item purchased on this website by serving a notice to the supplier within 14 days of delivery. 

Returning Faulty Items

Under the Consumer Rights Act, end consumers have a right to reject goods that are faulty or not as described and get a full refund within the first 30 days. 

After 30 days you will be entitled to a repair or replacement if your item develops a fault, under the manufacturer’s warranty.

This right to a refund doesn’t apply to purely digital products though – such as software, games or apps that you buy as downloads. 

If your goods develop a fault you may return the goods to us (see requirements below) or you may claim against the warranty that is provided by the manufacturer.

You are encouraged to contact the manufacturer’s technical support engineer before electing to return a product as many “faults” can be rectified by an engineer without the need for a product return. 

To return a faulty item within 30 days you must first request an RMA number. An RMA number must be requested via sales@transparent-gib.com. Please indicate the reason for the return as a faulty item.

You will either receive an email with an RMA number together with the address to send the item(s) to or (for certain products only) be advised to contact a manufacturer directly for a replacement.

Before returning any item as faulty you must:

  1. Ensure that the latest drivers, firmware and/or software are installed as recommended by the manufacturer.
  2. Contact the manufacturer’s technical support to determine the likelihood that the item actually is faulty, and obtain a case number for use with the return request.

When returning an item please package the relevant item securely and send it to us so that we receive it within 10 working days of the date that the RMA number was issued to you. Items received after 10 days will not be accepted and will be returned to the customer at the customer’s expense.

For your protection, we recommend that you use a recorded delivery service. Replacement items will only be dispatched after the faulty item has been received and tested at our premises. Dispatch of replacement items is subject to availability.

Transparent Comms (GIB) accepts no liability for any consequential loss incurred due to faulty items or any reasonable delay in supplying replacement items. At the discretion of Transparent Comms (GIB), we may replace the faulty item or offer you a credit note, refund or suitable replacement.

All items returned to Transparent Comms (GIB) as faulty will be tested. Any product found to be not faulty will be refunded and incur a restocking fee of 30%. Items returned without a valid RMA number will not be accepted and will be returned to the sender, at the sender’s expense.

If it is agreed that the returned goods are to be collected by Transparent Comms (GIB) you will be asked to confirm the most suitable day for your collection to be booked. All booked collections will be done with a courier service and collection can be made on weekdays between the hours of 9:00-17:30. In these instances, Transparent Comms (GIB) will make one attempt at collection. If the package is not ready for collection on the date arranged or the couriers are unable to collect due to any circumstances not down to their non-appearance on the collection date then the responsibility for returning the goods will be with the customer.

For goods being returned as damaged, we must be notified by you within 2 days that items are damaged and if the box in which the package has arrived is damaged, the goods must have been signed for as damaged with the courier delivering the goods. Transparent Comms (GIB) cannot accept responsibility for goods reported as damaged after this time has elapsed.

Website Data Errors

While we try and ensure that all prices/stock levels on our website are accurate, errors may occur. If we discover an error in the price/stock level of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Transparent Comms (GIB) accepts no liability for any errors, omissions or inaccuracies in the information provided by the manufacturer. Where available images for products will be presented on the site. These should be treated as for illustration purposes only and any customers wishing to confirm any product details are advised to contact us or the manufacturer to get confirmation of any details they are needing to confirm.

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